Call Center Services

From our dedicated call center located in Richmond, British Columbia, PWW is able to sustain constant contact with both customers and service centers alike across North America. This call center is self contained and strictly monitored to maintain the highest level of quality control.

PWW's fully trained and experienced CSRs (Customer Service Representatives) will assist and troubleshoot with clients to ensure product satisfaction. These associates are fully trained in the operation of all covered products, enabling them to be aware of most issues and customer concerns. This often provides resolution from the first point of contact.

Therefore by utilizing PWW as your call center, you can be guaranteed that this "first line of defense" will not only provide both a significant savings by avoiding returned product, but your clients will also be informed about your products by our team of highly trained CSRs.

Additionally our call center team can help promote the sales of any extended warranties or accessories that you might want to offer your clients as well.

With our dedicated staff working behind your product, you can be assured of exemplary customer service, every time.

Some of our Call Center benefits include:

  • Dedicated toll free "800" lines - Each client that we service can elect to have their own uniquely branded toll free number.
  • Toll free lines with a TTA (time to answer) of 85% within a 10-second average and 96% answered within 60 seconds. This means that a client can talk to a live representative sooner, giving your clients human contact much faster.
  • Abandon rate less than 3%
  • If call cannot be resolved over the phone, service call is dispatched (onsite) or client is referred to an authorized service provider (depot).
  • Customer Service Representatives (CSR’s) are trained and monitored to provide superior customer service.
  • Quarterly data mining allows for various reports on customer satisfaction and product issues as they arise.
  • Call escalation process through supervisory staff trained to minimize loss and increase customer satisfaction.
  • State-of-the-art equipment utilizing the latest in call distribution technology and software call intergration. This ensures professional representaion minimizing any delay.

If you are interested in finding out more, feel free to contact us:
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